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Sense difficulties with notifications, heart-rate and clock faces

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‎04-21-2022 06:50 - last edited on ‎04-27-2022 18:18 by Fitbit Moderator

‎04-21-2022 06:50 - last edited on ‎04-27-2022 18:18 by Fitbit Moderator

So My Fiance and I had to switch to sense after they recalled the Ionics we had (the best watch with no defects) Since then the watch I Am wearing will not upload certain clock faces, Sporadically delivers notifications, does not record accurate heart rate which then affects total output of energy for the day.. I talked to customer service Since My Fiance does not seemed to have as many issues and did not get a resolution. 

 

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Moderator edit: updated subject for clarity

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‎04-27-2022 18:16 - last edited on ‎07-24-2023 09:35 by Fitbit Moderator

‎04-27-2022 18:16 - last edited on ‎07-24-2023 09:35 by Fitbit Moderator

Thank you for visiting the Fitbit Community, @Danni73.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense devices. Thank you for the information provided.

I noticed that you've been in touch with Customer Support recently. If after following their instructions you continue having the same issue, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

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