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Sense display has dark dots

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‎11-23-2021 00:47 - last edited on ‎11-24-2021 08:12 by Fitbit Moderator

‎11-23-2021 00:47 - last edited on ‎11-24-2021 08:12 by Fitbit Moderator

Hey, I bought Fitbit Sense last month, and yesterday I noticed some dark dots on the screen (looks like it is not on the glass but on the display). I even tried changing the clock faces but that didn't help! The patches are more evident when the brightness is dimmed. Any solution is appreciated!

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎11-24-2021 08:16 - last edited on ‎06-02-2024 04:55 by Fitbit Moderator

‎11-24-2021 08:16 - last edited on ‎06-02-2024 04:55 by Fitbit Moderator

Hi there, @Jith_1502.

Thanks for letting us know about your Sense and the steps that you've tried so far. Because this shouldn't be happening, I went ahead to review your details and I noticed you've created a case with our Support team. I'm glad they're providing you with assistance and please follow up with your email case should you have any further questions.

Have a good day.

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