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Sense does not sync on iPhone anymore

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‎03-04-2021 05:19 - last edited on ‎03-09-2021 17:35 by Fitbit Moderator

‎03-04-2021 05:19 - last edited on ‎03-09-2021 17:35 by Fitbit Moderator

I've taken all the steps to try and get my Sense to sync on my Iphone and nothing works. I have it since december and now he does not want to sync since 3 days now.... I use my sense everyday, so this is very annoying. Can someone please help me with this problem. My previous Versa never had any problems.

 

Moderator Edit: Formatting

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6 REPLIES 6

‎03-04-2021 06:36

‎03-04-2021 06:36

Hi @DevlooW,

 

have you already tried to restart both devices, Sense and iPhone?

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎03-04-2021 08:02

In response to sancho90

‎03-04-2021 08:02

Its working again 😊 Fitbit has helped me out by facebook messenger 😊 

Best Answer

‎03-04-2021 08:06

In response to DevlooW

‎03-04-2021 08:06

Awesome, @DevlooW.

Can you please share how they fixed the issue with you?

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎03-04-2021 08:41

In response to DevlooW

‎03-04-2021 08:41

Hi DevlooW

i have been having the same problems fr the past 3 days and my Sense is new since December too. Please share steps to fix the syncing problem.

thanks1

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‎03-06-2021 14:57

‎03-06-2021 14:57

I have the exact same problem and I am pissed. I also got mine in December and have had numerous syncing issues with my iPhone and one of the things they said to do was to delete the Sense from my account and now I can't get it to re connect to my account.

 

Michele from Belleview, Florida
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‎03-06-2021 21:05

In response to Auntm001

‎03-06-2021 21:05

Support simply stepped through the troubleshooting tips that are found in the help docs. 

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