Sense doesn't always give me my Sleep Score

[Gavrilodj]

My app doesn’t always give me my sleep score. Out of 10 nights it will show 3. It does record sleep stages. I get HR, O2, and all the other parameters. I run pO2 face on the watch, should that make any difference? Also, I always try to tell the app that I went to bed. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gavrilodj. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Sense. 

Keep in mind that you must see sleep stages in order to see your sleep score information. 

To get your sleep stages accurately, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I  know about Fitbit sleep stages? 

[Gavrilodj]

Thanks for reply. However, I already seen this response, and adjusted the strap, etc. Selecting  “Begin sleep now” in app doesn’t seem to be a problem since I always select it and 40% of time I get the score. Again, sleep stages I get every night. Smthg else is going on

[Newtripley]

Hello 

I sometimes get the same try syncing again that usually works if not tap on sleep tab and it will tell you your score sometimes there's a delay in showing sleep score on the sleep tab 

Hope this helps 

[Rich_Laue]

Using the start sleep mode on the fitbit app should never give the user a sleep score. 

Some users have reported that removing this sleep record, then re-adding will then give a score. 

They manually add with the same times that were auto recorded.