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Sense doesn't show health metrics

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‎08-18-2021 11:14 - last edited on ‎08-19-2021 17:23 by Fitbit Moderator

‎08-18-2021 11:14 - last edited on ‎08-19-2021 17:23 by Fitbit Moderator

Okay so I have had the Sense for about a month.  The first few days everything was great and I loved it BUT something happened on July 22nd and that is when my health metrics, sleep score, time to get moving, heart rate, skin temp ALL stopped registering.  I have restarted several times, done a factory reset, deleted and reinstalled the app.  I love Fitbit and have for a long time but this is a useless watch.  I mean it tells time and counts my steps but that is all.  Am I doing something wrong or is this watch just a 360.00 piece of junk? Don't get me started on the online chat help....

 

 

Moderator edit: updated subject for clarity. 

Best Answer
5 REPLIES 5

‎08-18-2021 11:26

‎08-18-2021 11:26

What app version, firmware, and phone are you 

using? 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎08-18-2021 13:18

In response to Clove6060

‎08-18-2021 13:18

IPhone 11 Pro Max /app 3.45 /version 128.5.49

Best Answer
0 Votes

‎08-18-2021 14:20

In response to MrsHughes

‎08-18-2021 14:20

Maybe someone can give guidance now that we know. Did you ask for a replacement?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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0 Votes

‎08-19-2021 07:08

In response to Clove6060

‎08-19-2021 07:08

No I did not ask for a replacement. I can not even get good communication with Fitbit.  One lady tried to tell me how to change my clock face.

Clearly that is not the issue here.

Best Answer

‎08-19-2021 08:24

In response to MrsHughes

‎08-19-2021 08:24

I am still having same issues

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0 Votes