Sense fits loose in the charging cable

[Marissaanne90]

As the title says,  my Fitbit Sense has been a pain to charge the last month or so. I got it back in September 2020 and had no problems,  I love this tracker, but now its useless to me. It will charge,  if I sit and hold it at just the right angle, but if I so much as relax my hand too much it stops charging. I've changed outlets, I've cleaned both the watch and the charging port with an alcohol swab, and my attempt to reach live chat has been just a giant loop of links ending at a broken link, so, here I am. Help!

Moderator edit: updated subject for clarity

[Guy_]

Hi, It would seem that there is a bad contact or bad cable.

To check for the former make sure on the back of the watch the 4 contacts are clean and also the pins on the cable.

If its still position sensitive, and it will only fit one way round it could be the cable.

Unfortunately its probably best to try and contact Fitbit Support directly again. They may be able to help you with a new cable.

[WilsonFitbit]

Hello @Marissaanne90 Welcome to the Community Forums! @Guy_ It's great to see you around and thanks for your great input! 

@Marissaanne90 I was informed by our Support Team that you have reached out to them and they have provided assistance and a resolution for your case. If you have additional questions or concerns, I recommend updating your case so our team will be glad to continue assisting. 

[Rich_Laue]

The cable is held on to the tracker with magnets. There isn't any way the tracker can be loose. 

 

[WilsonFitbit]

Hello everyone.

@Rich_Laue Thank you very much for your great help! Based on the description of the inconvenience, seems like the charging cable is not making a proper connection with the device. But I was informed by our support team that they have taken care of the situation and they have provided assistance for @Marissaanne90

Have a great day!