Sense gets stuck in swimming exercise

[hlane357]

• Everytime I use the swim tracker in exercises, it gets stuck in waterlock mode and I can't get out of it when I click the button on the side. It just pops up with an error and then keeps counting time on the swim so I have to let it completely die to get out of it to reset it. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @hlane357.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Confirm that your watch is updated to the latest version: How do I update my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

Hope this helps. 

[tazdur]

I also have this problem. My sense has completely  glitched out after selecting ‘swim’ under exercise and has been stuck on lap swimming for 6 hrs now and it won’t let me reset or anything. 
I can reset or stop the exercise. I can’t even access another screen. I’m very frustrated right now 

[LZeeW]

Hello @hlane357 and welcome to the Community.  Please press the side button twice, quickly and firmly.  This should get you to the Pause/End screen.  Try a couple times if you need to.