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Sense green lights on sense not working (heart rate)

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‎04-29-2021 18:26

‎04-29-2021 18:26

I have only had my Fitbit sense since January and the sensor is not working. It doesn't detect heart rate anymore.  I've contacted support and via text chat they recommend I do a Factory reset. Which to my better judgement I did it. And of. Course.... Did not fix the issues.... Please help.  Do you think the watch is broken?  They gave me a. Reference number.  I need help.  

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‎04-29-2021 23:46

‎04-29-2021 23:46

It is most likely faulty and needs replacing under warranty, which can be done where you bought it or with Fitbit.

Author | ch, passion for improvement.

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