help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense has a black glue coming out of the sensor

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2021 14:05 - last edited on ‎08-09-2021 04:29 by Fitbit Moderator

‎08-08-2021 14:05 - last edited on ‎08-09-2021 04:29 by Fitbit Moderator

Hi all,

 

So I bought a Versa 3 on 12th June of this year. No problems with it at all, i don't wear it whilst in the shower or bath or washing up. I charge it about every 3 days or so. Still have the original strap on it. Tonight after removing it to charge it I noticed on the underside, right on the edge of the sensor, just to the left of the fitbit logo, there is this black stuff on it. I thought that this was just something that was stuck and went to wipe it off, but it didn't move. I took a closer look and noticed that this is stretchy and coming out of the sensor and realised this is the glue. 

 

I havent seen this issue on the forum, this is why I have had to start a new topic. Why is this happening, will it fall off? I paid a lot for this and you just don't expect something like this to happen.

 

I am using my versa in conjuction with my Samsung s10, this works fine. I also use the Aria air scales (not the best at syncing with the app though and have to sometimes manually add in my weight) and pay for premium membership.

 

Thanks in advance.

 

Sam

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎08-09-2021 04:31 - edited ‎04-02-2024 11:28

‎08-09-2021 04:31 - edited ‎04-02-2024 11:28

Hi there, @WalmsleyS. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. We‘re taking into consideration your comments and sentiments in regards to our products. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I've moved your post to the Sense board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-06-2022 00:11

‎08-06-2022 00:11

Did this ever get sorted? I've got the same thing happening with my versa3

Best Answer
0 Votes