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Sense has lines across screen

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‎03-21-2022 10:26 - last edited on ‎03-22-2022 10:48 by Fitbit Moderator

‎03-21-2022 10:26 - last edited on ‎03-22-2022 10:48 by Fitbit Moderator

My fitbit sense had lines across the screen and wouldn't respond until I plugged it into my charger. I have shut it down and reset it and it has still done the dance thing.  I am attaching a picture showing what it is doing.

20220321_080835.jpg

 

Moderator Edit: Clarified subject and formatting

Best Answer
3 REPLIES 3

‎03-22-2022 02:55

‎03-22-2022 02:55

Hi @LDouglas5.

 

Have you tried changing the clock face from the Fitbit app? This will rule out being an issue with the face and probably point more to a hardware issue. 

Community Council Member

Nathan | UK

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Best Answer

‎03-22-2022 06:30

In response to N8teGee

‎03-22-2022 06:30

I did and it still continued to do the same thing.  I have spoke with Fitbit and they are replacing it.  

Best Answer

‎03-22-2022 10:55 - last edited on ‎05-29-2024 09:54 by Fitbit Moderator

In response to LDouglas5

‎03-22-2022 10:55 - last edited on ‎05-29-2024 09:54 by Fitbit Moderator

Hi there, @LDouglas5. @N8teGee Thanks for your great help!

@LDouglas5 Thanks for taking the time to troubleshoot your Sense, and sharing a picture of its screen. While this shouldn't have happened, I'm glad you received help after getting in touch with our Support team. It's great that you're about to receive a replacement and if you need help with the set up process, you can always review this help article. Happy stepping! 😊

Best Answer