Sense has several situations

[EL1010101]

Hi,

I have a Fitbit sense, which is my 5th Fitbit watch.  This product seems to be by far the most problematic.  It's constantly locking up, not synching, or not charging.  I have had to do more resets with this product than all the others combined.  I'm wondering if it's just a case of purchasing a one-off faulty product or is this device is not as robust as the others.

Moderator edit: edited title to clarity.

[CrisVillaFitbit · Accepted solution]

Welcome to the Fitbit Community, @EL1010101.

Thank you for the information about this situations your Sense has with the charge, syncing and lock. I appreciate your efforts on resetting the device to get it improved.

Can you answer the following, please?

- Are the LED lights on the back on?
- When was the last time you charged it?
- How long did you charge it for?
- If you haven't charged your Sense recently, we ask that you try charging it for 2 hours.
- Does it vibrate when you plug your Sense into the charging cable?
- Have you tried the steps in our support article Why isn't my Fitbit device's battery charging?
- Have you changed the clock face of your Sense? If not, do so, please.

[EL1010101]

Hi ,

• LED lights on the back are on.
• I charge it daily until it reads 99 - 100%
• This typically takes around 30 minutes
• It does vibrate upon plug-in
• I have not changed the clock face, but will do as suggested and report back.