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Sense heart rate monitor stopped working

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‎08-07-2021 14:43 - last edited on ‎08-13-2021 05:35 by Fitbit Moderator

‎08-07-2021 14:43 - last edited on ‎08-13-2021 05:35 by Fitbit Moderator

No heart rate measured for the best part of today. Battery charged, resets done, watch shutdown and restarted. Nothing working. 

 

 

 

Moderator edit: subject for clarity/format 

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‎08-08-2021 04:38 - last edited on ‎07-14-2024 11:24 by Fitbit Moderator

‎08-08-2021 04:38 - last edited on ‎07-14-2024 11:24 by Fitbit Moderator

Try swiping left and tap the Today App and see if there is a heart rate, if so, it could be the clock face has a fault.

If it's really not working probably best to contact Fitbit Support directly. They may be able to help you.

If it needs replacing under warranty best to take it back to where you bought if for replacement as you may only get a refurbished one from Fitbit directly.

Author | ch, passion for improvement.

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‎08-12-2021 13:30

In response to Guy_

‎08-12-2021 13:30

Thanks I contacted Fitbit Support and getting replacement. 

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‎08-13-2021 05:37 - last edited on ‎07-14-2024 11:24 by Fitbit Moderator

In response to FiMacF

‎08-13-2021 05:37 - last edited on ‎07-14-2024 11:24 by Fitbit Moderator

Hello @FiMacF. It's nice to see you around! @Guy_ Great to see you around and thanks for your input!

@FiMacF Thank you very much for the troubleshooting steps you've followed and for letting us know that our Support Team is sending a replacement device for you. I hope you can continue tracking towards your fitness goals soon. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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