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Sense heart rate monitor stopped working

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‎11-26-2022 07:34 - last edited on ‎11-28-2022 15:21 by Fitbit Moderator

‎11-26-2022 07:34 - last edited on ‎11-28-2022 15:21 by Fitbit Moderator

My sensor has stopped working; there are usually red and green lights on the back of the watch face that are no longer flashing/on. My watch has stopped tracking my heart rate as a result. Have tried wiping the sensor and resetting the watch but no luck. Any help welcomed, thanks 

 

 

Moderator Edit: Clarified subject

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‎11-27-2022 04:48 - edited ‎11-27-2022 04:48

‎11-27-2022 04:48 - edited ‎11-27-2022 04:48

Hi @Sarahjayne_86  - there is a setting in the watch Settings menu to turn off the heart rate sensor. make sure that is set on.

 

If it is and it still has no flashing lights there is probably a fault due possibly to water getting in. If it gets hot when charging stop immediately.

 

Make a note of any clock faces or apps you have installed before proceeding, it will help for the next steps..

 

Probably best to chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may take you through a factory reset just in case it is only a firmware fault.

 

If you decide to replace it the Versa 2 is a good replacement.

 

 

Author | ch, passion for improvement.

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‎11-28-2022 15:23 - edited ‎07-24-2023 08:10

In response to Guy_

‎11-28-2022 15:23 - edited ‎07-24-2023 08:10

Hi there, @Sarahjayne_86. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. @Guy_ Thank you so much for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Sense board for organization purposes.

Maria | Community Moderator, Fitbit


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