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Sense is black and unable to charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2022 08:16 - last edited on ‎12-20-2022 15:05 by Fitbit Moderator

‎11-20-2022 08:16 - last edited on ‎12-20-2022 15:05 by Fitbit Moderator

The last charge that showed on the website in my profile was 6 weeks ago 

No signal is seen on the watch. 

I bought the watch around April/May 2022.

 

I googled and tried to "reset" by pressing the back left and the bottom for 20 seconds and more but Fitbit logo doesn't show...

 

I couldn't find any support link...The website showed the Support 24/24 but the link is dead.

 

Can you suggest what I should do?

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎12-20-2022 17:33

‎12-20-2022 17:33

Welcome to the Community, @Maidoan.

 

I've moved your post to the Sense board so we can keep the forums organized. Thanks for the time taken while researching more about this issue, as well as the steps tried prior to posting. I'm sorry your Sense isn't working correctly and while checking your details, I noticed you already have a case created with our Support team.

 

With this in mind, may I know if the issue still persists? If so, have you tried the troubleshooting described here? Please reply back with this information, as this will help me to investigate and continue helping you.

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