11-18-2023
12:18
- last edited on
11-23-2023
07:07
by
MarreFitbit
11-18-2023
12:18
- last edited on
11-23-2023
07:07
by
MarreFitbit
I have successfully broken my Fitbit Sense. Not sure when. Not sure how. The screen is black, except after I hard reboot it. The sensing lights on the back function. The tactile vibration can be felt. The start up dots appear then flash once and go away. I can not sync it anymore and it does not appear in the Bluetooth list of any of my Apple devices. I can’t DM Support because of Elon Musk’s hostile takeover of Twitter, and the Live Chat option takes me down a dead-end path somewhere on the planet. Next stop is the recycling center on my way to the Apple Store unless the next suggestion of “push, feel, wait, feel, release, wait, push, release wait, stand on one leg, push,...” actually works. It was fun while it lasted.
Moderator Edit: Clarified subject
11-18-2023 12:24
11-18-2023 12:24
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or X/Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
11-18-2023 13:07
11-18-2023 13:07
Me too disappeared off blue tooth , button doesn't work
Fitbit don't care
Had 2 Fitbit sense in two years cost £300
Adios Fitbit