Sense is counting too many floors

[Deepvalley]

My new sence dosnt counting the right floors there are too much what can i do. sg Kurt

Moderator Edit: Clarified subject

[LPease]

Not that I’m aware of. They put out an update after I got a new Sense that worked fine and my new Sense stopped counting floors almost completely. I complained and now it says I climbed around 29 to 30 floors a day again which I don’t. I read that the latest trackers have stopped counting stairs altogether. It’s stupid as both of my trackers worked fine before they did a firmware update that ruined it. 

[LPease]

I bought another Sense after mine quit working and it worked perfectly until they put out a firmware update and the floor counting went haywire. I’ve had two Senses now ruined by Fitbit and their firmware updates…

[John1D]

And here it is, 2+ years later and it still doesn’t work. I removed floors from the app because I could get 3 or 4 flights by walking in place.  I usually got 100+ flights a day, when I actually did 10. Support came up with some worthless workaround, but the problem still exists. 

[Spycee]

So today supposedly I’ve done the stairs 38 times. A few days ago, it was 77. Been at home all day. I guess I’m having out of body experiences and go up and down the stairs without knowing it. Sometimes it says I’ve been sleep at times when I’m actively moving about. What am I? The walking dead? I’m not buying anymore Fitbit devices. It’s all been downhill after Fitbit One.

[Patrick30076]

I solved the problem for me. I purchased an Apple Watch Series 7 on Amazon. Refurbished. Looks like new. I like it more than the Fitbit Sense. I was a Fitbit user for 7+ years.  Not anymore. I can’t trust Fitbit to do the right thing any longer. 

[Robeeno]

Hi Lizzy Fitbit, 

I am having the same issue with the floor counts (Fitbit Sense). I removed it from my dashboard completely because they number of floors was so high it was ridiculous. I tried everything to fix it. I had the same issue with Fitbit Charge 3. We can edit our exercise details if needed, why can’t we edit the number of floors climbed so we have a true number? The sensor/altimeter problem has been going on for far too long. 

[ddematto]

Thanks but that didn’t work

just got up and apparently traveled 8 flights of stairs while I was sleeping

[ralf12345]

There is no help from fitbit and no fix after 2 months. Also i tried over Twitter DM to get help, but the answers to the problem was the same. fitbit has no solution, they deliver a feature that the customer can not use because of false outputs from the watch.

[cwagner58]

This is really not an acceptable response.  We paid for the sense and should be able to expect all functions to work properly.  And if they don't the issue should be corrected by the company.  We don't want to turn off the function.  We want it to work properly!

[mike71864]

It's been 18 months. You bought something which was broken long before you
bought it. Heart rate is broken as well. Move on like I and others have
done unless you can get a refund.

As Dana Carey would say "not gonna happen" it's been over 18 months.

[Oblio3]

My sense started to do this too a while back. Interesting is how my old versa 2 is still spot on with the measurements (unfortunately has the same random flashing screen bug like my old charge 3 which drains battery it top of making it look like a 90’s disco accessory)

It is a app called “altimeter” you can install on both and monitor what the sensor is measuring and is clear on the sense one is just reading all over the place with no firmware filtering or averaging whatsoever. Not to mention floor increase should not be counted without simultaneously clear higher readings of heart rate and i seem to gain floors by sleeping with consistently low HR. Just (intentional?) really bad firmware implementation

[joefrosty]

One more for the pile.  Considering this is a 2 year old problem I have no hope even though I've bought FitBit watches for years. My surge worked better than the Sense. If you just want to count steps, well, the Sense was an expensive way to do it.  "Floors" have been off for so long I can't remember when it worked.  NEW ISSUE WITH FLOORS. I graduated from flat situps to inverted/elevated. Now, I can do 5 sets of 20 situps and get 100 floors. Tell that to the atmospheric pressure engineers @LizzyFitbit @LiliyaFitbit   The only way I'll buy FitBit again is if they take the Sense back with store credit for the next best thing...one that works!!

[mike71864]

Whoop there it is

[mike71864]

Whoop there it is

[joefrosty]

And no reply from Google/FitBIt... sad...

[TracieCamp]

This extra flights of stairs seems to have started just after an update about a week ago. I have reset my device and I wear it snug. I have had this device this Fitbit sense for less than three months at the beginning it didn’t do the right amount of stairs. I would have to do two flights for every one set. Now I go to work where there is absolutely positively no stairs and I do 51 flights a day ridiculous and I knew the first thing they would say is reset your device again. Ridiculous. I bought my Fitbit sense at Costco and it has a 90 day return policy. I might have to go back to Costco I don’t want to, but I do want the right amount of flights of stairs every single day. 

[mike71864]

Return now. Issue is 2 years old

[Guy_]

Hi @TracieCamp - sometimes the watch is faulty others an update has been known to cause it to count floors incorrectly.

If you can get it replaced that is the best option, start with a refund if possible, as getting a new one it will come with a new warranty.  Don't be tempted to change watch model though as later models don't have the same features.

[Oblio3]

 install on the watch the app called "altimeter", open it on your device and make note of the huge variation in readings. Return it and buy another one. install on the watch the app again. Monitor the lower of the screen reading for a couple minutes and if only last significant digit varies the sensor measuring floors is good. If the second significant digit varies too, return it and try with another one (repeat as many times can be bothered or give up)

I'm "lucky" and lost my (random floors counting) sense whilst swimming (don't start me on crappy strap catch design or failing charging pins, just search on the forum) and now I'm on my old versa 2. Floor counts and altitude readings are spot on (as example, now is between 1000.70 to 1000.75hPa readings on the app I mentioned)

[ke0gh]

How did they get it so wrong? Any reports on the Sense 2?