Sense is frequently restarting

[sheldon69]

I received my Fitbit Sense Friday 1/7/2022. It worked well until Wednesday 1/12/2022. It keeps restarting. The fitbit worked during the day, around 6p it starts shutting down and restarting then five minutes It does it again. The device isn't syncing when it restarts. Is there a fix?

Also, does the Sense notify you if it has a pending download?

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi, @sheldon69  -  if you changed clock face this could cause it to crash. If you get time with the watch on to go to the clocks App [Swipe the face to the left to find it] and select the original clock face and see if this stops the crashing.

Also if you can get into the watch Settings and do a Shutdown, wait 10 seconds and place on the charger to restart it and fully charge it and see if that helps.

If there is a new firmware the Fitbit App will inform you.

If nothing works probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

As it is under warranty and if it is faulty it may be better to take it to the shop for a full refund and buy new replacement, rather than accepting a refurbished replacement from Fitbit.

[sheldon69]

Thanks, I raised the band and it seems to have fixed the issue.  I believe when I flexed my wrist it would press the and hold the button causing the device to restart. I'll give it another week if continues to function as expected i'll consider the problem solved.