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Sense is losing steps after syncing

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‎01-27-2023 13:50 - last edited on ‎02-23-2023 12:26 by Fitbit Moderator

‎01-27-2023 13:50 - last edited on ‎02-23-2023 12:26 by Fitbit Moderator

Hi why does my Fitbit sense removes extra steps.  When refresh it removes the extra steps.

 

Moderator Edit: Clarified subject

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‎01-27-2023 19:03

‎01-27-2023 19:03

Hi @amir11 - in the Fitbit App, click profile photo and check that MobileTrack is not installed.

 

If not, try logout of the Fitbit App and restart both watch and phone and try again.

Author | ch, passion for improvement.

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