Sense is not tracking my distance accurately

[Willow7]

Why; if I set my step length at 2.5’ am I getting almost nothing in distance for 10000 steps?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Willow7. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense is not tracking your distance accurately. I understand your concern, I will do my best to help you with this!

If you feel that your step count and distance are inaccurate, confirm that the following are set correctly in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Fitbit Sense calculates distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. Track one or more runs using on-board or connected GPS, we evaluate that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

However, if you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length?

Note that when you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found.

[Willow7]

So @ 5’11 and a stride length of 2.5 even if only steps. Distance covered seems light.  If by GPS and tracking that way it measures distance adequately. Some days I do 15000 steps but I’m a relatively controlled area and don’t get distance I’m guessing that if GPS is not getting movement it doesn’t se the 2.5 measurement