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Sense is not tracking my heart rate and sleep data

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‎04-30-2023 07:28 - last edited on ‎05-01-2023 08:32 by Fitbit Moderator

‎04-30-2023 07:28 - last edited on ‎05-01-2023 08:32 by Fitbit Moderator

Sense not registering sleep or heart rate

all other functions seem ok

I use iPhone SE 3rd generation 

 

 

Moderator Edit: Clarified subject

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‎05-01-2023 07:05 - last edited on ‎06-29-2024 17:07 by Fitbit Moderator

‎05-01-2023 07:05 - last edited on ‎06-29-2024 17:07 by Fitbit Moderator

HI @Rrosemary7 - try restarting the watch, hold the button for 10 seconds until it vibrates and then release it and wait for logo to appear and it to start.

Sometimes a clock face may give the wrong information and changing to another one helps and also ensure it is syncing with the phone well. Why won't my Fitbit device sync? 

If this does not cure it, there may be a watch fault, especially if there are other issues, not related to HR. You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, they may help you do a factory reset but it might not help.

If it is under warranty and fault it can be replaced.

Author | ch, passion for improvement.

View best answer in original post

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2 REPLIES 2

‎05-01-2023 07:05 - last edited on ‎06-29-2024 17:07 by Fitbit Moderator

‎05-01-2023 07:05 - last edited on ‎06-29-2024 17:07 by Fitbit Moderator

HI @Rrosemary7 - try restarting the watch, hold the button for 10 seconds until it vibrates and then release it and wait for logo to appear and it to start.

Sometimes a clock face may give the wrong information and changing to another one helps and also ensure it is syncing with the phone well. Why won't my Fitbit device sync? 

If this does not cure it, there may be a watch fault, especially if there are other issues, not related to HR. You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, they may help you do a factory reset but it might not help.

If it is under warranty and fault it can be replaced.

Author | ch, passion for improvement.

Best Answer

‎05-01-2023 07:49

In response to Guy_

‎05-01-2023 07:49

Hello Guy
Thank you so much for your help
Kind regards
Rosemary

Sent from my iPhone
Best Answer