Sense is not tracking sleep score correctly

[SunsetRunner]

This is my second Sense. The first one just stopped turning on one night.

It no longer tracks sleep accurately at all. When I take it off, it thinks im still sleeping.

I look back in my records and they are littered with inaccurate sleep. Something changed in the last few months and this watch is now useless. I'm ditching Fitbit after this, I don't reward bad behavior.

Moderator edit: clarified subject.

[SunsetRunner]

This is a workaround and not a solution. Nobody should be manually trimming their sleep logs!

[jane_7]

Mine has been showing me going to bed at 4:30 am or even 6:29am, when I went to bed before midnight 

[ManuFitbit]

Hi @SunsetRunner @jane_7. Nice to see you around in the community.

I'm sorry to hear about the experience that you have with your devices. Thanks for the details and the steps followed in order to fix.

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

Make sure that you've also tried the restart procedure described here and check if you continue to experience the same issue.

In case the problem is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.