help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense is tracking my heart rate inaccurately

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-04-2022 16:37 - last edited on ‎12-05-2022 04:05 by Fitbit Moderator

‎12-04-2022 16:37 - last edited on ‎12-05-2022 04:05 by Fitbit Moderator

I have checked with my friends old Fitbit watch and I am sure I have been getting wrong readings on my sense 2. Is there any way to resolve this issue? 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-05-2022 04:07 - edited ‎03-16-2024 11:18

In response to Guy_

‎12-05-2022 04:07 - edited ‎03-16-2024 11:18

Hi there, @Amo-02. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Sense. @Guy_ Thanks for your help!

If you haven't done so yet, I suggest taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎12-04-2022 20:15

‎12-04-2022 20:15

Hi @Amo-02 - if you are doing exercises or movements, it can get confused with the heart rate, as has been posted in the forums.

 

The good news is resting heart rate is more accurate and sleep should register well unless it's very restless.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-05-2022 04:07 - edited ‎03-16-2024 11:18

In response to Guy_

‎12-05-2022 04:07 - edited ‎03-16-2024 11:18

Hi there, @Amo-02. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Sense. @Guy_ Thanks for your help!

If you haven't done so yet, I suggest taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-25-2023 16:50 - edited ‎01-25-2023 16:50

‎01-25-2023 16:50 - edited ‎01-25-2023 16:50

Same thing. My wife and I have Sense 2’s hers reads my rate fine and mine only shows 92BPM while working out hard. I tried my wife’s while I was working out (swapped) and mine read wrong and her’s works. So frustrating.

Best Answer
0 Votes

‎01-25-2023 18:37 - edited ‎01-26-2023 16:38

In response to Ludio

‎01-25-2023 18:37 - edited ‎01-26-2023 16:38

I did a factory reset, it installed an update my sensor works now. Did some stairs to test.

 

Update: Did stairs today for 30 minutes straight detected at 86bpm. FitBit you suck.

Best Answer