Sense is tracking my steps inaccurately

[ginagroves]

My sense is not counting steps correctly. A random few are recorded every now and then as I move around. 

Moderator Edit: Clarified subject

[Guy_]

Hi, thats normal, its not 100% accurate as it has to manage false alerts considering movements as steps and vica versa, it gives a pretty good overall reading at the end of the day see How does my Fitbit device calculate my daily activity? 

[MarreFitbit · Accepted solution]

Hi there, @ginagroves. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Sense. 

Since your step count is inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, as @Guy_ has recommended, please see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.

Hope that helps.