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Sense is tracking sleep while charging

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‎02-20-2021 08:05 - last edited on ‎02-20-2021 09:44 by Fitbit Moderator

‎02-20-2021 08:05 - last edited on ‎02-20-2021 09:44 by Fitbit Moderator

Background: I shower every night before sleep, taking off my Sense and (sometimes) charging it for 15-25 mins.

 

As a result, I've noticed that Sleep Tracking seems to be getting started from around the time I take off the watch. This happens even when it's charging. Putting the watch on afterwards & moving around doesn't seem to interrupt/end the faux sleep session.

 

Is this normal? Is there any way to avoid sleep tracking starting - especially when it's charging? E.g. a button that I can use to set the start time for tracking?

 

I can edit the sleep record later, but this isn't really practicable.

 

Moderator edit: subject for clarity

 

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‎02-23-2021 13:59 - last edited on ‎02-09-2024 10:57 by Fitbit Moderator

‎02-23-2021 13:59 - last edited on ‎02-09-2024 10:57 by Fitbit Moderator

Hi @ric-cde, welcome. It's good to see a new face around.

Thanks for bringing this to my attention and for every step tried so far. I understand where you're coming from as you shouldn't receive sleep data while charging your Sense. I'm sorry for this inconvenience and I'd suggest you to get in touch with our Support team so they can evaluate your watch's behavior and provide you with further assistance to bring you back on track. Please click here to get connected with them via chat or phone.

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