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Sense is unresponsive

‎12-01-2025 19:13 - last edited on ‎12-02-2025 04:10 by Fitbit Moderator

‎12-01-2025 19:13 - last edited on ‎12-02-2025 04:10 by Fitbit Moderator

HELP 😩

My sense was working fine yesterday but now the red light is always on at the back 

no more green ,no mor sleep tracking also 

Also shuts down and restarts by itself 

tried re starting it a couple of times while on charger or not 

Nothing seems to help 

Thank you in advance for your help 🙏🏻☺️

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎12-02-2025 04:12

‎12-02-2025 04:12

Hi there, @Lasoeurvolante. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still unresponsive. I will do my best to help you with this! 

In addition to what you've tried, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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Best Answer

‎12-02-2025 12:40

In response to MarreFitbit

‎12-02-2025 12:40

Thank you for the answer

I tried all that 

even a factory reset

uninstalled an re installed the watch 

the red light at the back is permanently on even if I turn it off 

what is next?

Best Answer
0 Votes

‎12-03-2025 04:00

In response to Lasoeurvolante

‎12-03-2025 04:00

@Lasoeurvolante Thanks for getting back to me and for trying all the troubleshooting steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎12-03-2025 11:35 - edited ‎12-03-2025 12:00

In response to MarreFitbit

‎12-03-2025 11:35 - edited ‎12-03-2025 12:00

Yes thank you I will do that 

anyway I could reach out by email or it is better to call?

as of now ,my Fitbit is unresponsive to anything 😫

I don’t understand how can a watch go from working perfectly fine one day to dead the next one …

Have a great day 

 

Best Answer