Sense isn't charging

[CheriPA]

How do you get a replacement charging cord? From what I am reading it sounds like this sense fitbit is defective. Quite frustrating to go and charge your watch only for it not to charge at all or only connect as "slow charging" ....tried multiple charging outlets and blocks and had same results.  Cleaned contact points as well....nothing seems to work. Something needs done with this though, either replacement or refund. Ridiculous to spend 300+ for something you can't use.

Moderator Edit: Clarified subject

[CBV2]

I had the "slow charging" message as well, which puzzled me because the battery went from 35% to 95% in what seemed a relatively short period, a bit over half an hour I thought. However, I have a charger on order because I don't like being reliant on a single charger.  I had a duplicate for my Versa 2.  Best advice from the store is I should have it in about a week, that's here in Australia. 

[CheriPA]

Thanks for the reply. However, spending this much on a watch it should work properly. 1 working cord is all that is needed here. The company should replace if there is defects which seems to be the case with how many issues I'm reading. 

[LizzyFitbit]

Hi @CheriPA, welcome to the Community Forums. @CBV2, it's great to see you here and thanks for your suggestions.

@CheriPA, thanks for sharing that your Sense isn't charging and for the steps tried prior to posting. I understand where you're coming from about your new watch not working correctly and I'm sorry you're going through this experience. I've got in touch with our Support team and requested a case on your behalf, so they can look into your details and provide you with further assistance. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

See you around.

[CheriPA]

Thank you for your assistance but it seems the support team only wants me to continue to restart my device every time it needs charged and doesn't seem to offer any other solution. I am considering the return of my device and will look into something else that works properly. Thank you again for trying to assist. 

[Burkmere]

I have exactly the same thing happening. Clearly something is wrong with the watch or the cord. Please help me with this!!  

[CheriPA]

I've returned my watch. Fitbit wanted me to send it to them at MY expense. So I returned mine back to Amazon for free. They were no help....best of luck to you. I've read several that had issues and they sent them a new charging cable but maybe that doesn't fix the problem. Not sure.

[kawaiiko]

Have you tried cleaning the charging contacts?  I found cleaning the contacts keeps the fitbit charging optimally.  

[LizzyFitbit]

Hi @CheriPA and @Burkmere, it's great to have you on board. @kawaiiko, thanks for stopping by to help our members!

@CheriPA, thanks for keeping me posted. I understand how you're feeling about your Sense not working correctly and I'm sorry for the experience that you had with our Support team. Please know that your feedback will be passed along as it'll help us to evaluate our procedures and improve our services, as well your experience with our products. You're always welcome back to the Fitbit family and if you need anything else from me, just let me know.

@Burkmere, thanks for joining this thread and letting me know that your Sense is having the same issue. I'm sorry for this inconvenience and because your post didn't mention, may I know if you've tried the troubleshooting tips described in this help article? Please confirm this information so I can continue helping you with this matter.

I look forward to your reply.