Sense isn't receiving text and call notifications from my phone

[KIMBROUGHK]

My phone and fitbit don't connect for calls and texts . Tried everything 😫

Moderator edit: subject for clarity/label

[catnap]

This has happened to me for at least the third time! It works for a month or so then disappears. I tried talking to customer support the last time. We spent a half hour resetting , uninstalling etc. to no avail. His final suggestion was well I guess you just have to wait for an update!!  Without updating, it randomly started again. Now gone for the past week again!

Moderator edit: format

[WilsonFitbit]

Hello @KIMBROUGHK. Welcome to the community forums. @catnap Nice to see you around. 

@KIMBROUGHK I'm sorry for this experience and thank you for the detailed information and for the steps you've followed prior to posting. At this time, I'd recommend making sure that you followed all of the suggested steps in this help article: How do I get notifications from my phone on my Fitbit device?

@catnap I also apologize for any inconvenience and I appreciate your comments and thanks for your help in contacting our Support Team and follow their instructions. In this case, since you have received assistance from them, I recommend reaching out to them one more time and please make sure to explain that the inconvenience has persisted, this way they can further review your case and continue assisting you. 

See you around. 

[catnap]

Since posting that, my Sense started receiving text notifications and phone calls. I restarted my Sense and my phone 2-3 days prior to it starting up again so I don't feel those actions were why notifications started again because it was several days later. This is how it goes. If they disappear again, I will definitely call support again!  Thanks for your response!

[WilsonFitbit]

@catnap Thank you very much for your reply. 

I am glad to hear that your Sense started receiving notifications again. I hope you can continue tracking towards your fitness goals. 

See you around. 

[Marshmello50]

Mine used to get text messages but they stopped after the most recent update. 

[WilsonFitbit]

Hello @Marshmello50 It's great to see you around. 

Thank you for the information. If the suggested tips don't help, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.