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Sense isn't syncing, connecting to wi-fi and tracking well

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‎01-24-2021 06:07 - last edited on ‎01-25-2021 08:14 by Fitbit Moderator

‎01-24-2021 06:07 - last edited on ‎01-25-2021 08:14 by Fitbit Moderator

The Sense is not worth the money at all!!!! Had mine for one month and issues are starting with it not syncing, not tracking correctly, not connecting to WIFI... the list goes on and on....

 

 

Moderator edit: updated subject for clarity

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‎01-24-2021 13:04 - edited ‎01-24-2021 13:05

‎01-24-2021 13:04 - edited ‎01-24-2021 13:05

How often does it need to connect to WiFi. Music updates, app updates, and firmware, that is it? The Sense needs to be plugged in and charging before the Sense will even try to connect to WiFi. 

 

For sync issues see here. 

Is your phone on the compatible list. 

If android, have you checked here and here? IOS check here. 

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‎01-25-2021 08:13 - edited ‎01-25-2021 08:15

In response to Rich_Laue

‎01-25-2021 08:13 - edited ‎01-25-2021 08:15

Hello @Shouldbuyapple Welcome to the Community Forums! @Rich_Laue It's nice to see you here in the forums and thanks for your help! 

 

@Shouldbuyapple I appreciate your feedback and I'm very sorry for the experience. It would be great if you can provide more details. I've noticed that @Rich_Laue has provided some help articles. In addition, I recommend taking a look at: 

Why won't my Fitbit watch connect to Wi-Fi?

 

I look forward to your response. 

 

Wilson M. | Community Moderator, Fitbit.
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