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Sense keeps getting goal celebrations

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‎01-06-2021 17:40 - last edited on ‎01-07-2021 16:02 by Fitbit Moderator

‎01-06-2021 17:40 - last edited on ‎01-07-2021 16:02 by Fitbit Moderator

I will walk two steps and ill get the ball and fireworks i step a couple more steps it does it again its driving me crazy it does it so much it runs my battery down just started doing it please someone help we've reset and everything. Thanks Shelby

 

Moderator Edit: Clarified subject

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‎01-07-2021 15:55 - last edited on ‎06-06-2024 10:57 by Fitbit Moderator

‎01-07-2021 15:55 - last edited on ‎06-06-2024 10:57 by Fitbit Moderator

Hi @Sadsad88. Welcome. It's nice to have a new face around.

Thanks for the steps tried prior to posting. Usually the celebration will appear when reaching your goal, I'm sorry for this inconvenience. Because your watch doesn't seem to be working correctly, I've requested a case to our Support team so you can receive further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

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‎01-12-2021 06:03

In response to LizzyFitbit

‎01-12-2021 06:03

I still have not heard anything about my Fitbit  . I literally have to put on do not disturb/ sleepmode so it doesn't go of every second how ling does it take???
Sent from Yahoo Mail on Android
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‎01-14-2021 16:25 - last edited on ‎06-06-2024 10:58 by Fitbit Moderator

In response to Sadsad88

‎01-14-2021 16:25 - last edited on ‎06-06-2024 10:58 by Fitbit Moderator

Hi @Sadsad88. It's good to see you again.

Thanks for taking the time to share your feedback, I'm sorry for the delayed response from our Support team. I understand your concern and as mentioned above, please let me explain that there might be a delay in their reply due to the current events affecting our operations. However, be sure that your case is on good hands and I'm sure that they'll be happy to continue assisting you the same way I will be if you need anything else.

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