Sense keeps pausing during workouts

[Letsgetfit1]

My Fitbit sense keeps pausing during workouts (circuit training and weights) and it stops tracking it completely. Even the time stops.. how do I stop this from happening so I can measure my workouts better?

Moderator Edit: Formatting

[N8teGee]

Hi @Letsgetfit1, welcome to the community.

It sounds as though the button is being pressed as you are moving your hand/wrist. I've had the same thing happen myself, but only when I was wearing it on my left wrist. Perhaps you could switch wrists to see if that helps at all.

I'd also recommend voting on the following feature suggestion regarding a screen lock (here). 

[Annjunie]

It's helped me to move the sense much higher on my arm so my hand/wrist don't press the button. You can press it to look at your stats, but do not press it to turn the screen off, but let it auto turn off. Turning off the screen pauses the workouts everytime and is VERY annoying when your dependant on the gps, etc...

[Angeash · Accepted solution]

Agree - really annoying. Since upgrading from Versa a couple of days ago I had this problem on every workout I did - it just went on pause without me realising. It is a design fault I'm afraid - that overly-sensitive button to the left of the screen that's triggering that pause. Never happened with Versa.

What's more, it looks like the way the data is recorded is affected. In the middle of a very intense workout, for about 5 minutes my heart rate went down to resting when normally it would be hitting peak or thereabout. Even if I was resting it would take a while for the heart rate to come down but that annoying pause seems to be overriding the real measurements. Please fix this! 

[Letsgetfit1]

Ok awesome, I’ll give that a go! Thank you! 

[Letsgetfit1]

Good idea! I’ll try wearing it on my other wrist and see if that makes a difference! Thank you 😊

[Angeash]

Frankly, I don't think asking the users to move a £300 fitness tracker to another hand is a solution as it still offers plenty of opportunities to accidentally trigger a pause. It's Fitbit's flagship tracker and its basic functionality should just work as it did in the older trackers. If the button accidentally triggers the pause, the 'pause workout' function needs to be moved to the screen instead. Fitbit, please fix this!

[Roll4you]

I have mine on my right wrist and it does it to me too so frustrating! I’ll try wearing it higher up but You  really shouldn’t have to....   

[Roll4you]

AGREED!!!   Please fix this!!    
I have the ionic for three years and never had an issue was  excited for the sense now I’m really disappointed and not sure which direction to go 🤦‍:female_sign:🤦‍:female_sign:

[Letsgetfit1]

Yeah I’ve been trying it on my right and it’s still doing it. So disappointing! 

[Angeash]

Looks like it's been fixed in the latest firmware update - pause workout now requires a screen swipe rather than side button press. 

EDIT: nope. Paused itself 7 minutes into the workout to tell me I hit my active minutes. Now the dashboard refuses to acknowledge that the workout was 40 mins, not 7. I'm getting tired of this.

[Roll4you]

I really hope it works as I did a workout yesterday and when I finished (an hour later) I looked at my watch and it only caught 4:20 secs I was so disappointed as getting motivated right now is tough enough 🙄

Regards,

Wendy Dunn
Choice For Color Painting
(780) 914-9332

Sent from my iPhone

[Chuck2527]

I posted this issue on support yesterday and I got the stock answer— turn off auto pause, although I specifically said it was not auto pause

guess it might be time to look elsewhere 

[JerryFlyGuy]

So frustrated with this issue. I’ve been a user and advocate of FitBit for many years, had one of the first ones, Surge (I think) then two Versa’s, an Ionic and now this Sense(of which I bot two, one for me and another for a friend; we’re both having this issue).

By far the worst Fitbit to date. I won’t be recommending Fitbit to anyone in the future (which I used to do every chance I got) and have started shopping for another brand of fitness watch. I’ve heard good things about Garmins.  Absolutely ridiculous that you spend this kind of money to get flawed tracking results like this. Such a simple flaw, yet they still haven’t got it fixed in 6months. 

[spj_uk]

Wow, I wish I knew this before I bought the Versa 3. I've had the Ionic for 4 years and loved it, but this over sensitive button pausing my workout if rubbish. Every calories counts!

[Planetem]

Just curious - your Versa 3 is always pausing?  
I  just upgraded from a Versa to a Sense which keeps pausing and was wondering if I should replace with a Versa 3 or just go elsewhere - thank you.

[Roll4you]

I had the ionic before which was awesome and then I went with the new sense and that is the one that keeps pausing

Regards,

Wendy Dunn
Choice For Color Painting
(780) 914-9332

Sent from my iPhone

[spj_uk]

I would say, not every single time but most of the time thr overly sensitive button is triggered. Support suggested I wore it tighter or on the other wrist. Not really a solution. In terms of going elsewhere, what options are there, I'm listening.

[Roll4you]

Regards,

Wendy Dunn
Choice For Color Painting
(780) 914-9332

Sent from my iPhone

[Planetem]

So am I…