help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense keeps rebooting and not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2020 17:49 - last edited on ‎12-30-2024 10:38 by Fitbit Moderator

‎11-09-2020 17:49 - last edited on ‎12-30-2024 10:38 by Fitbit Moderator

What a drag,man, this Sense keeps not syncing and then it starts rebooting! Customer service knows there’s a problem and wants me to send my brand new device to them but they will only send back a refurb. Wtf Fitbit? Why even release a device onto the market with know software issues. Ive spent 4 years with Fitbit and this event is enough to drive me away. This is a zero star rating on this one.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-10-2020 15:50

‎11-10-2020 15:50

Hi @B0ne. It's good to see you around the forums.

 

Thanks for sharing that your Sense isn't syncing and it keeps rebooting by itself. Also for contacting our Support team. I understand where you're coming from about the experience with your watch and the replacement process offered to you. Every feedback posted in the forums never goes unnoticed as it helps us to evaluate our procedures and improve our services, yours won't be the exception. While I don't have access to your case, I'd recommend to keep an open communication with our team. That way they can provide you with more information about their resolution and help you to get you back on track with a working device.

 

I'll be around if you have more questions.

Best Answer