help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense keeps restarting itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2023 20:06 - last edited on ‎08-19-2023 09:22 by Fitbit Moderator

‎08-18-2023 20:06 - last edited on ‎08-19-2023 09:22 by Fitbit Moderator

My Sense wouldn't open the exercise app, so I turned it off. When I tried to turn it on again, it got stuck on the Logo screen and vibrates over and over again, as if it was stuck in the process of turning on. After a while it turned off completely. I tried to restart it by pressing the button for 10 seconds, the logo came out again and again it kept repeating the power-on process, it vibrates and the logo goes off and then it vibrates again, it reappears and so on, until it turns itself off again .

It has a full battery charge.

The Fitbit was purchased around May of this year, after a Sense I used for an Easter swim broke down.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-19-2023 20:43

‎08-19-2023 20:43

Hi @Dburbano35 - you can try turning off your phone's Bluetooth and then restart the watch manually if you can.

If you are able a button factory reset may also resolve it and you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with that.

Otherwise it can be replaced under warranty which can take a while.

Author | ch, passion for improvement.

Best Answer
0 Votes