Sense keeps saying slow to charge

[KZ20]

Fitbit Sense gekocht in september 2020. Opladen ging aanvankelijk makkelijk maar werd steeds moeilijker. Contactpunten schoongemaakt met gedenatureerde alcohol, opladen geprobeerd met usb-aansluiting van mijn desktop en met laders maar steeds de melding "apparaat laadt langzaam". Als je op OK drukt doet hij niets meer en laadt hij niet verder. Ben zeer ontevreden over de Fitbit. De batterij is volgens mij niet geschikt. Wil ook ergens lezen hoe ik de garantie moet inroepen.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @KZ20 , welcome to the community, sadly this board does not support Dutch, may I suggest you are much more likely to get assistance if you write in English, French, German, Italian, Spanish, Japanese or Korean. Fitbit's warranty details are here, you may be entitled to more generous relief depending on the law of the country where you bought the device. I suggest you talk to "Customer Support" here and recommend you use the chat facility or phone for a prompt response.

Cheers

[KZ20]

Bought my Fitbit Sense in september 2020 (was new then). In the beginning the loading was easy and without problems. More and more problems since a few months. Tried everything: cleaning the contacts with denatured alcohol, loading from the usb-connectors of my desktop-computer and other loaders. The Sence now keeps saying "Loading slowly, connect with other (faster) loader"(but which?). Doesn't load now no more at all. I am not happy with my Sense. It seems that the battery of your new Sense it not OK.

[Gr4ndp4]

Hi, @KZ20 , I did translate your original message (Google Translate), my response was based on that. The "Sense" is not "mine", the blue medalion under my charming and recent photograph explains what community council members are if you click on it. Essentially I'm a volunteer with experience & knowledge. I  recommend you talk to "Customer Support".

Cheers

[KZ20]

Dear Cheers (?), thank you for your advice. I assumed I talked to someone of Fitbit. I am new on this forum (and hoped that I never needed to come there). I understand you do not know how to fix the problem. I will talk to Customer Support.

Thanks again.

[Jerema]

The same with me.

bought this week a fitbit sense.

charging says:charging very slowly, connect with other loader??

which one?

after 1day only 50 % battery, so I am going to send it back I think.