help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense losing Bluetooth sync to phone every time I charge watch.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2021 13:18

‎03-30-2021 13:18

It is becoming a tiresome ritual that I need to re-sync my entire Sense Fitbit watch every time I charge my watch. It takes time and is frustrating as the "Sense" is supposed to be the top of the line as far as athletic smartwatches go. Am I the only one losing Bluetooth sync to my phone/app or is this a regular occurrence? Anything I can do to fix this annoying event?

Best Answer
5 REPLIES 5

‎03-31-2021 10:05

‎03-31-2021 10:05

Sync is the process where the data is sent from the watch to the fitbit cloud services. 

I'm sorry, but I don't understand what is meant by resync, what fails to happen after charging, or if you are seeing any error messages in the fitbit app. 

Best Answer

‎03-31-2021 21:35 - last edited on ‎04-01-2021 03:59 by Fitbit Moderator

In response to Rich_Laue

‎03-31-2021 21:35 - last edited on ‎04-01-2021 03:59 by Fitbit Moderator

The phone and the watch can no longer communicate. My watch says how many
steps I've taken, the phone doesn't get the information. They no longer
talk to each other via Bluetooth connection. So I have to go through the
entire Bluetooth set up every time it happens which has only been recent.
It's really frustrating.

 


Moderator Edit: Personal info removed

Best Answer
0 Votes

‎03-31-2021 22:11

In response to Thunderkat

‎03-31-2021 22:11

Did you find a solution?  I’m so frustrated!

Best Answer
0 Votes

‎03-31-2021 23:01

In response to Mary1974

‎03-31-2021 23:01

Not yet... Ugh...
Best Answer
0 Votes

‎04-01-2021 00:24

In response to Thunderkat

‎04-01-2021 00:24

The problem I see is that the user can not setup the Bluetooth. The tracker will reject every attempt. 

The Bluetooth connection/pair/setup is managed by the Fitbit App, not the user. 

Normally if a tracker is not able to sync, since there isn't any communication, the user will not be able to add the tracker to their account until after the communication problem has been fixed. 

Best Answer