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Sense no longer generates stress management score

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‎02-11-2022 05:16 - last edited on ‎02-14-2022 11:50 by Fitbit Moderator

‎02-11-2022 05:16 - last edited on ‎02-14-2022 11:50 by Fitbit Moderator

I have used my Sense daily for over two years but over the last three days my stress management score is no longer displaying. I only take my watch off to shower and charge so I basically wear it 23.5 hours a day. My sleep habits haven’t changed either. I tried a hard reset on the device and checked for both sense and app updates but my devices are both updated and the hard reset did nothing.  It’s strange how much I’ve come to rely on that score but it really gives me some meaningful information. Please help if you have also had this issue.

 

Moderator Edit: Clarified subject

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103 REPLIES 103

‎03-09-2022 18:37

In response to sarcazm

‎03-09-2022 18:37

I have had the same problem since Feb first week with a sudden retrospective appearance of scores for a week in between and then nothing again.

But today I see a score - hoping that's the issue having been sorted out and not a one off!

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0 Votes

‎03-09-2022 19:08

In response to Noggyisms

‎03-09-2022 19:08

Same for me🤞🏼

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0 Votes

‎03-10-2022 01:29

In response to Eyevy

‎03-10-2022 01:29

I also have a score again, let's hope it stays that way 🤞

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0 Votes

‎03-27-2022 13:21

In response to SuzyQ3

‎03-27-2022 13:21

Hi everyone.

 

I appreciate the time taken in reporting this issue, and your efforts while working on this matter. I'm happy to let you know that this issue has been resolved, meaning that you should be getting your stress management score on the Fitbit app. Your feedback is also appreciated and for additional tips, please see this help article.

 

I'm going to close this thread. However, if you have a different question, I'd encourage you to create a new thread in the Help Forums to receive help from the Community. You can also visit our Health & Wellness board where you can share your story, make new friends and find great tips to achieve your goals. Happy stepping! 😎

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