Sense no longer generates stress management score

[rbeau18]

I have used my Sense daily for over two years but over the last three days my stress management score is no longer displaying. I only take my watch off to shower and charge so I basically wear it 23.5 hours a day. My sleep habits haven’t changed either. I tried a hard reset on the device and checked for both sense and app updates but my devices are both updated and the hard reset did nothing.  It’s strange how much I’ve come to rely on that score but it really gives me some meaningful information. Please help if you have also had this issue.

Moderator Edit: Clarified subject

[SuzyQ3]

I have the same problem, I've already tried the force stop, removing cache from the app, restart phone and watch, remove and reinstall the app, nothing works so far. I'm from Belgium, but I don't think it's location related. I have the bèta version of the app.

[SunsetRunner]

Same here in Europe! 

[Lauraax1997]

It might be the last update ? 

[ssimson]

New England. Mine also has not been working since Tuesday. 

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Has anyone reported this directly to support?  Or do they follow their community ?

[jengbaugh72]

Just did a chat with a support rep.. they suggested removing the tile from the app then adding back it back in and hopefully will get a score tomorrow 🤷🏻‍:female_sign:. Thought I’d share. 

[eezeepee]

@jengbaugh72 by tile do they mean clock face?

[jengbaugh72]

No in the app.. click edit on top corner and remove the tile

[eezeepee]

@jengbaugh72 Oh you're saying tap the "edit" button in the Today View, and then tap the "x" on Stress Management". Got it. 

[jamlynn]

I’m having the same issue all if sudden. This is day 4

[CTEBD]

I’ve removed the tile, how do I add it back in?
Thanks 🙂

[jengbaugh72]

Tap that same edit button and scroll to the bottom and add the tile back in 😊

[CTEBD]

Thank you 🙂

[JLT52]

Thank you for checking with Fitbit directly. Crossing fingers all will be right tomorrow morning!

Moderator Edit: Personal info removed

[malinr]

Sorry, morning here in Sweden and it is still not working, I removed the tile and added it back yesterday… My last day with stress score was also last Tuesday,

[SuzyQ3]

Same for me, still not working 😕 

[jengbaugh72]

This morning when I did a synch I have a stress management score.. to deleting the tile and adding back worked for me. 

[SP-link]

Thank you very much for directing me to the recent post. 
As suggested from the post, I will try to delete the tile and reinstall back to see whether it works or not. 

[eezeepee]

Curious but everyone who has been missing the score, is everything else syncing? This morning I noticed I didn't have a score and turns out my watch hadn't synced in 18 hours for whatever reason. So I didn't have weather on my watch, no sleep score, battery level shown on the app was off, etc. I restarted my Sense and that didn't fix it but restarting my phone did. 

[jtchum62]

I also deleted app and then added it back. Checked this morning and its working again.

Sent from my iPhone

[Valeskamartins]

Same issue here! I’m in Sweden.