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Sense - not charging due to a damaged cable pin.

‎05-07-2026 01:35 - last edited on ‎05-07-2026 04:57 by Fitbit Moderator

‎05-07-2026 01:35 - last edited on ‎05-07-2026 04:57 by Fitbit Moderator

I went somewhere with my watch but forgot the charger. It was out of battery for approx 5 days and when I came back i immediately plugged it it. 1 pin in more down than the others but it will taketime for the replacement to come. I pressed on the button for 20 to 30 seconds and nothing happeed. No logo nothing. Even after leaving it for 3 hours it isn't working. Please help. Thankyou 

Moderator Edit: Clarified subject

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‎05-07-2026 11:10

‎05-07-2026 11:10

Hi @Juufiitrnbcte, welcome to the community 

Thank you for letting me know about the issue with your Sense charging cable that has a sunken pin. Let me help!

I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help.

This form is only meant for you to use. Click here to get access to it.

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‎05-10-2026 19:59 - edited ‎05-10-2026 20:01

‎05-10-2026 19:59 - edited ‎05-10-2026 20:01

Hi @Juufiitrnbcte - it is not uncommon for Charge cables to break in this way, normally replacing it will resolve the problem and allow you charge the watch. You can get one easily online.

It will need a full charge and just in case, check the watch does not get hot during charge.

When the watch has a completely flat battery it will do nothing.

Author | ch, passion for improvement.

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