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Sense not charging

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‎03-29-2021 18:11

‎03-29-2021 18:11

Hi! I have been using my sense for a couple of months and I am surprised that it is charging any more!! The battery drained and I have tried cleaning the dust out, changing the usb connector, the outlet and NOTHING.. screen is just black! Please help 

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3 REPLIES 3

‎03-30-2021 02:04

‎03-30-2021 02:04

Hi @AValdes I think you will need to contact Customer Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-30-2021 08:20

In response to NellyG

‎03-30-2021 08:20

Awesome troubleshooting AValdes!

 

When contacting the Fitbit Support team as dear NellyG recommended, possible to mention all the things you've already tried to speedy things up.

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‎04-02-2021 07:46

In response to SunsetRunner

‎04-02-2021 07:46

Thanks guys. I do love my fitbit sense and will contact Customer Support to get it working again

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