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Sense not holding a charge

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‎07-14-2021 23:44 - last edited on ‎07-15-2021 17:30 by Fitbit Moderator

‎07-14-2021 23:44 - last edited on ‎07-15-2021 17:30 by Fitbit Moderator

why is my sense diddly not holding a charge its most annoying I have changed nothing but it won’t even last a night on a full charge 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-15-2021 18:32

‎07-15-2021 18:32

@Secetastronomy Welcome to the Community Forums.

 

Thanks for bringing this to our attention and I'm sorry for this inconvenience. Before anything else, let me explain that the battery life of your Sense will depend on how frequent certain features such as GPS connection, SpO2 tracking, Spotify or Always-On Display are used. This doesn't mean that you shouldn't use them, but just to take them into consideration.

 

Even though you've not changed your routine with your watch, I'd suggest trying the tips described in this help article to maximize the battery life, fully charge your watch with the charging cable that came in the box and monitor its behavior in the next days. If the issue persists, please reply back with the model and OS version of your phone so I can investigate on my end.

 

Hope this helps.

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‎07-15-2021 22:42

In response to LizzyFitbit

‎07-15-2021 22:42

No settings have been changed it used to last 24 hours with 84% battery this is why I think I have a battery issue not a settings issue. But I will take another look just incase

Sent from my iPhone
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‎07-16-2021 09:05

In response to LizzyFitbit

‎07-16-2021 09:05

I am also having the same issue. I have changed almost all settings. I even changed the setting to were I just turn my wrist to turn it on to pushing the button. It’s still not holding a charge. It’s dying everyday. I switched from Iwatch to the Fitbit sense so I wouldn’t have to charge my device everyday. 

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‎07-18-2021 15:59

In response to krystalparz

‎07-18-2021 15:59

Hi @Secetastronomy. It's good to see you again. @krystalparz Welcome on board.

 

Thanks for taking the time to try the suggestions posted above. I understand where you're coming from about not being able to use your Sense to its fullest due to the battery draining and I'm sorry for this inconvenience. Given this situation, I'd recommend getting in touch with our Support team so they can investigate the behavior of your watches and bring you back on track. Please click here to get connected with them and make sure to share the steps you've tried so far.

 

Have a good day.

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