Sense not receiving notifications of messages from my iPhone 11 pro

[NicoleSantiago]

Messages from my iPhone does not go through to my Fitbit Sense. I’ve tried updating my phone’s software and Fitbit app as well as restarting the device but it still won’t work.

[Sharri-R]

Hi, have you resolved this yet? I’m have msg the same problem with sense & iPhone 8. I’m not receiving any notifications & can only view the screen by pressing the button the the side. Expensive bracelet 😒

Moderator edit: format

[sjwardle]

Hi. Yes fixed. You need to go into your settings-Fitbit-notifications- then make sure banner is on persistent. Hope that helps

Sent from my iPhone

[DNyberg]

It seems like my wife both and I had this for like a day and a half and then
it cleared up. I have the sense and she has the versa. I chalked this up
to us updating our accounts with new watches, We haven't had any issues
since then.

Sent from my Gmail, Outlook

Moderator edit: personal info removed

[Jodi.Parikh]

Have you found away to fix this? I’m having same issue, no message alerts. Jodi Parikh

[VA0430]

No. I’ve given up hope.

Sent from my iPhone

[Sharri-R]

I ended up factory resetting the sense, removing it from the Fitbit app & forgetting the device through Bluetooth & starting over. It works now! 

[DNyberg]

Yes, Mine have started working the next day after making sure that the
sense was connected to via Bluetooth to my phone. Make sure that the sense
and the sense controls are both connect to Bluetooth.



Daniel Nyberg

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[kiwinet]

We just bought the sense and had the same issue, we tried to go into the notifications menu and nothing happened, you actually need to go into the “on wrist calls” this is the button above the notifications then select the “check permissions” into “app notifications” and select the app notifications you want to allow. You will get more choices as you use the different apps. Hope this helps! 🙂 this is a bug and we have reported it to Fitbit. 

[VA0430]

Thank you. I don't see a "check permissions" box to check.

--
Veronica Allende, Esq.
"The things you fear are undefeatable, not by their nature, but by your
approach."

[kiwinet]

sorry it is not a box,  when you select “on wrist calls” it goes into another screen, where is has allow notification you will see blue writing that says “check permissions” click on this. 

[VA0430]

Thanks. I've done all of that and it still doesn't work.

--
Veronica Allende, Esq.
"The things you fear are undefeatable, not by their nature, but by your
approach."

[PDinkel]

I had the same issue and got it fixed, finally. Did all the normal stuff to no avail. The solution (in addition to all the other settings they tell you to set) was to go into the Iphone Settings/Notifications under Phone, Messages and FitBit (all three), and for all three turn on  Allow Notifications, Notification Center (under Alerts) and Always (Default) under Options/Show Previews.  I hope this helps.

[VA0430]

Thanks. I’ve tried all of that and it still doesn’t work.

Sent from my iPhone

[DNyberg]

I have an iPhone XS, but not having any problems at the moment. Check your
Bluetooth connection. Make sure the sense is connected. There should be
two of them.



Daniel Nyberg

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[Race1Mopar]

I was having the same issue and preview notifications to always actually solved it.  Thank you!

[JoT]

I  just got the Sense and can't get notifications on my phone.  When I pair "Sense controls" it says its connected on my iphone, but the Sense is still looking for it.  at my wits end - if you get it to work i'd love to know how

[VA0430]

I gave up months ago. Nothing I do gives me the notifications. Sorry!

Sent from my iPhone

[Race1Mopar]

On your phone go to notifications and scroll down to messages.> previews > show previews and set it to always. It will then show up on the Fitbit sense. I dislike that you have to set it to show the message notifications on your locked phone screen but it will now go to your Fitbit sense. The older Fitbit’s didn’t need to set that to always 

[DNyberg]

Not sure why all of a sudden I’m having issue syncing my sense to my iPhone XA and getting notifications. No changes were made on my side.

Daniel
Sent from my iPhone using Gmail

[kiwinet]

Our problem was getting notifications, we tried to go into the notifications menu and nothing happened, you actually need to go into the “on wrist calls” this is the option above the notifications then click on the words “check permissions” ( this is on blue writing) go into “app notifications” and select the app notifications you want to allow. You will get more choices as you use the different apps. Hope this helps! this is a bug and we have reported it to Fitbit.