Sense not reconnecting to phone automatically

[Blazinpistol]

I am sure this has been answered. But, I have looked the past two days, and can't find this exact situation. 

My sense works fine. But, if I leave the area of my phone's bluetooth range for any significant amount of time, when I get back in range the watch will not reconnect to the phone, until I start the fitbit app and sync it. 

I have a Samsung NOTE 10 PLUS. My previous phone was a Motorola Z4, which did not have this problem. I hope I have given enough clues so that someone "in the know" can help me.

Thanks in advance for any assistance.

Michael

[PaulMe]

This is a difficult issue to suggest a fix - if any. I had this issue with an Ionic. If would quite often fail to sync if I was out of range of Bluetooth for an extended period of time. I can't suggest what that time was - just know it happened. Like you I had to manually sync with the app and sometimes I had clear the app cache and force stop it in Android before restarting it. Sometimes I simply had to " hold my mouth right" LOL!

I've only had it happen a few times with the Sense, but it certainly isnt 100% reliable. I think different brands/models of phones behave differently, and this probably is due to how the phones Bluetooth transmits. I'm sure the Fitbit devices Bluetooth receiving may be partly to blame as well?

Too many possibilities with this issue.

[Guy_]

Hi @Blazinpistol  - it would seem that the Fitbit App is not running in background.

A couple of things to try.

• Try going to the home screen without closing the Fitbit App when leaving the App
• Check battery saving is not turned on for the Fitbit App OR Bluetooth.
• Try logout of the App
• Go to Fitbit App settings and clear storage cache and force stop it
• Try restarting both devices

[Ludovica]

I have done all the things that you mention but I does not help.

[Guy_]

Hi @Ludovica  - what problem are you having exactly? Have you checked these help items?

Why won't my Fitbit device sync? 

[Ludovica]

Yes, I do this procedure multiple times a day.

[Guy_]

@Ludovica  - it must be a specific phone issue chat with support, in the Fitbit App, click profile photo, Help & support, Contact Customer support. 

[PaulMe]

"it must be a specific phone issue"

Yep, as I mentioned above. Different phones and OS versions seem to have an effect on/with Fitbit trackers.

[Ludovica]

I have an iPhone 8. I would assume there are more users with this device.