Sense not syncing for 3 days

[Furlafan]

My new Sense has decided after working well since 25th September to no longer sync. I have only just noticed that it hasn’t been doing so since Saturday. No matter if I go to Bluetooth and switch it off or on and if I have tidied out all my previous Fitbit devices it still gets about halfway along then just sits there. Very frustrating!! Anyone else got a solution? I’m using an Apple phone with the latest iOS.

Moderator edit: format. 

[AndreaFitbit]

Welcome  to the Fitbit Community, @clv14. I'm glad to hear that you found the version of the app you have.

@Guy_, thank you for your assistance.

@Teecher, thank you for your feedback. You can add your idea to our Feature suggestions.

Keep on visiting the forums. 

[Numptyville]

Hi, I'm having this issue and have followed all the steps detailed in via the app and this thread - i cannot resolve it. Do you have any other suggestions? Many thanks.

[Numptyville]

Additionally, just commenced recharging from 66% and got message "slow charging" - message never received previously.

[AndreaFitbit]

Thanks for getting back to us and for mentioning that you have followed all the steps detailed on this thread @Numptyville.

I noticed that you got in touch with our team and received assistance.

Keep on visiting the forums. 

[hatulaverne]

Please remove this post from a year ago

[AndreaFitbit]

Thanks for getting back to us @hatulaverne. I'm sorry to hear you're receiving alerts from an old post. 

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