I have been unable to sync my Sense since yesterday. I have rebooted the phone after removing the app and reinstalling. I have removed the Sense from the device list. The app just spins and spins trying to find a network while my sense is connected to power, my phone is plugged in and both are within 18 inches of the router (which I restarted). I am NOT tech savvy and do not know whether the router is WEP, WSP or whatever (but if someone tells me how to find that info, I probably can) but my wife has the exact same Sense and phone and hers is working fine. There are several wifi networks that typically popup but the phone can find none of them within the Fitbit app. If I just go to the iphone settings for wifi, (which it is connected too) the phone finds about 6 wifi networks nearby. But the Sense fitbit app cannot find any.
I removed the Sense device from the fitbit app and tried to reinstall it to no avail in finding wifi. The instructions on the phone during setup say to ensure bluetooth is 'on'. How do I figure that out on my Sense? Bluetooth is enabled on my phone. and when I try to reinstall and setup the device, it just cannot find wifi. But my computer, other phones, tv's etc are all working. The app realizes it is not working and says to try 3 things: turn off Bluetooth on phone (did that), restart device by pressing and holding side button for about 10 sec (I did this too) and third contact customer support but there is no phone number offered. Oh, and lastly, I have not had the opportunity to install the update that came out this past week. Please let me know if there is anything else I can do. The Sense was a gift from my wife and I love Fitbit products and would really like to get it working again. Thanks, Bill
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