Sense not syncing

[leannef1]

My sense has stopped syncing, it was fine until yesterday. I’ve tried the unpair/pair advice but it’s still not working 😞

any further advice? 

[Gloopy]

Glad to see this post.  My new Sense will also not sync.  I have unpaired and re-paired.  I have reset my phone. I have stopped bluetooth and restarted it.  I have deleted the app and redownloaded it.  Frustrating, to say the least.  I have a very expensive watch that does little more than keep time.  Hopefully someone else has a suggestion.

[Guy_]

@leannef1,  @Gloopy  Please indicate phone model.

[Fergus15]

I think this is a software glitch their end. If you use the web interface rather than the app you should see your up-to-date stats. I tried using the chat function but it was an exercise in frustration: they kept asking me questions I could only answer by exiting the conversation to dig around in the app, then you start from zero with a new Operator. 

[Fergus15]

See above: I think it’s a problem their end and you can still use your web login to see stats meantime while they get it fixed.

[Fergus15]

Guy; I have the same issue with my Sense. iPhone 11pro max, software version 13.7

[Guy_]

Interesting, and also frustrating for everyone affected

[5tgvbhy67ujnmki]

I have same problem on MotoG5+ ,os 8.1 is latest update.

[Gloopy]

iphone 11

[Guy_]

Probably best to contact Fitbit Support directly so they know about the problem. They may be able to help you.

[MinisOnTheEdge]

I’ve only had my Sense for 9 days. Mine stopped syncing yesterday around 3pm cst. I’ve reset, deleted the app, added the app again. I have an iPhone 11. I was done with Fitbit when my versa died the other month. My husband surprised me with this  and it’s not working 😐

[MinisOnTheEdge]

I called Fitbit customer service and after being on with them for about 40 min, it’s synced and working again. I had to do a complete factory reset 2xs. But I didn’t lose my data from yesterday and earlier today. I’m a happy camper again 🙂

[WilsonFitbit]

Hello @MinisOnTheEdge It's great to see you around! 

Thanks for your efforts and help! I am glad to know that you're back on track. In case you need further assistance or if you have additional questions, I suggest you to update your case so our support team can continue assisting you. 

Have a great day! 

[leannef1]

Managed to get this issue fixed by contacting the support team via the chat method. They asked me to do the unpairing and forget the device, I said I’d already done it but they insisted I gave it one more try. By some miracle it worked - suspicious 🤨 

oh well at least I’m back up and running again! 

[Guy_]

@leannef1 @MinisOnTheEdge Thanks for the feedback and that its working again

@Gloopy @5tgvbhy67ujnmki Is your problem resolved yet?