Sense not working

[Loveactive]

It unfortunate that out of the blue my fitbit sense stop working. Support was not able to assist and Ive only have it for 1 year and 4 months. The fitbit icon is frozen on my watch and restrating rebioting force stop . Reinstalling ...all has not work. If i cant fix i definitely think it time to move on to another brand . 300 down the drain for a watch thay was probably never worth this i the first place

[Guy_]

Hi @Loveactive  - check in the country where you live if the warranty is 1 or 2 years. If the latter get it replaced under warranty.

If you look in the forums you will find other examples of this problem. As yet the cause and the remedy are unknown.

[Loveactive]

Thank you  @Guy_  but it not covered under warranty. I was offered 35% off instead.  Just thought i see if someone had some tricks.  😔 

[Guy_]

@Loveactive- quite right to try, but there are few things that are terminal, it would be nice if there were some solutions, for your case, and when a factory reset kills the watch.

Keep trying - possibly let it run down for a week or so, till its not working at all for a few days, then recharge it for 2 hours, making sure its charging by using a computer and detecting it's presence. Then restart the phone a and try "+Set up a Device' on the Fitbit App. Though it's unlikely to work unfortunately.