Sense not working

[KittyBee]

My Sense watch is stuck on the 'download the Fitbit App' message.  I have downloaded the app successfully and Bluetooth says it is paired with my watch.  But the watch is still telling me to download the app.  Any suggestions please?

[MarioSFitbit]

Hi @KittyBee ! Welcome back to the Community ! 
I appreciate your message, and I'm sorry to hear you are experiencing troubles with your Sense watch, stuck on the 'download the Fitbit App' message. Thank you for your efforts as well. I'll be happy to give you some advice. Could you please check the availability of any update for your watch?
To do so, please check and follow the steps shown in the following article How do I update Fitbit devices?

[KittyBee]

Thank you Mario.  I have followed the above instructions and the Sense is updating now, however it is taking a long time, its been 1.5 hours already and its only half way there, is this normal?

[MarioSFitbit]

Hi @KittyBee ! Thank you for your message ! 
Regarding your question, it usually shouldn't take that long. Factors such as the internet connection or charge level could affect the process.

We could try something different. On your phone, in Bluetooth settings, try to forget the device (don't unpair in the App) and then set it up as a new device following the steps shown here : How do I set up my Fitbit device?
It should show you the update message, and then you can try again to perform it. 

[KittyBee]

Hi Mario, the Sense has now updated and is paired with my phone.  Thank you for your help 😊

[MarioSFitbit]

Hi @KittyBee ! Thank you for your message and confirmation ! 
I'm glad to know it ! 
Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

All the best,