Sense on-wrist calls aren't working

[FlightWalker9]

I should be able to answer my phone with my sense I should be able to hear a and talk to callers through my sense... but the mic or something is not workin 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @FlightWalker9. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Sense. 

If you can’t answer on-wrist calls, check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Sense Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Sense Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

By the way, I've moved your post to the Sense board for organization purposes.

[Dogmomartist]

You actually didn't answer the question, the post was asking the same thing I am, I can answer the calls but cannot hear them and they can only hear me as a whisper. Is there a way to turn up the volume?

[Springs03]

I don’t think you can actually do on-wrist calls, given that the mic doesn’t work. It’s one of the reasons I wish Apple Watch had the EDA sensor, I would be done with Fitbit. 

[AKARAS]

There is a volume up feature on the Sense when you answer a call.

[AKARAS]

You can receive calls and technically you can make calls but when you make a call from the Sense the person on the other end cannot hear you if you are trying to talk through the Sense instead of your phone.  They can hear you if you received the call although you must always raise the volume because the default sound is low.  Very silly how they've configured this where people can hear you through the Sense when you received the call but cannot hear you through the Sense if you made the call.  Phone must also ALWAYS be in very close proximity for receiving and/or making calls.  All these features need tweaking by Fitbit computer programming.

[AKARAS]

You can receive calls and technically you can make calls but when you make a call from the Sense the person on the other end cannot hear you if you are trying to talk through the Sense instead of your phone.  They can hear you if you received the call although you must always raise the volume because the default sound is low.  Very silly how they've configured this where people can hear you through the Sense when you received the call but cannot hear you through the Sense if you made the call.  Phone must also ALWAYS be in very close proximity for receiving and/or making calls.  All these features need tweaking by Fitbit computer programming.