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Sense only shows icons, no words

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2023 05:33 - last edited on ‎01-12-2023 13:24 by Fitbit Moderator

‎01-12-2023 05:33 - last edited on ‎01-12-2023 13:24 by Fitbit Moderator

This is the previous topic.  It was marked ANSWERED, but the answer doesn't solve the issue for me, or the original Poster (OP):

 

https://community.fitbit.com/t5/Sense/Sense-shows-icons-with-no-words-or-information/m-p/4893275

 

Yes guys, I DID do a factory reset by holding the button for 10 seconds. I did this 3 times. Yes, I checked the firmware was updated. Yes, the Sense is fully charged.  Anyone else having this issue?  Fitbit staff, and solutions?

 

YES, the app on my phone records my steps, zone minutes, floors climbed, etc. I just can't read things on the screen. Not gonna take pics of my Sense, as the OP's original pics show exactly my issues.

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎01-12-2023 05:50

‎01-12-2023 05:50

I'm bumping this to the top. I am having the same issue.

 

If someone wants to be an Internet Hero/Community Legend, post pics of the gear menu, so I can count down spaces, and know where to click, "Wipe this sense", and see if starting fresh does the trick.

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0 Votes

‎01-12-2023 05:59

‎01-12-2023 05:59

Hi @Mugzilla  icons are listed on the user manual - click to read

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎01-12-2023 07:56

In response to Odyssey13

‎01-12-2023 07:56

... You forgot one thing @Odyssey13 ; I know what the gear logo does.  But, if there are no words underneath the multiple areas I can click, I don't know where to click to get to Factory reset.

I RTFMed, but the manual does not show that there are XX number of selections under the gear, and the XX from the bottom is factory reset...

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0 Votes

‎01-12-2023 09:37

In response to Mugzilla

‎01-12-2023 09:37

@Mugzilla  I've asked a Fitbit Moderator to stop by to address this with you. Perhaps the manual may need editing.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-12-2023 10:21

In response to Mugzilla

‎01-12-2023 10:21

Hi Mugzilla,

A "manual factory reset" did the trick for me. I can't remember the
procedure exactly but you could try google or YouTube for the steps needed.

Otherwise through the Fitbit app you can access "help & support" and they
talked me through the steps.

Hope that helps!
Best Answer

‎01-12-2023 16:22 - last edited on ‎08-03-2024 08:24 by Fitbit Moderator

In response to dscmorgan

‎01-12-2023 16:22 - last edited on ‎08-03-2024 08:24 by Fitbit Moderator

@Mugzilla Welcome to the Community. @Odyssey13 and @dscmorgan Thanks for the heads up and suggestions.

@Mugzilla Thanks for bringing this to our attention, and the steps tried prior to posting. I'm sorry you're having this experience with your Sense and I've requested a case on your behalf so our Support team can provide you with assistance. They'll send you an email with more information, please keep an eye on your inbox.

Best Answer