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Sense order hasn't shipped yet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2022 06:29 - last edited on ‎05-20-2022 14:21 by Fitbit Moderator

‎05-20-2022 06:29 - last edited on ‎05-20-2022 14:21 by Fitbit Moderator

Hello,

 

I have bought Fitbit Sense from Fitbit website. And I chose 1 day delivery for an extra12 euros. 24hours later, the tracker link is still showing "Your order is being processed." .

 

I don't know who to contact to get more information about my purchase. I am disappointed by the unreliable 24h delivery message. I bought it as birthday gift.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-20-2022 07:28

‎05-20-2022 07:28

Hi @Alex_rc  you could probably get with customer support by chat or phone, depending on which country you're in. Here is the link I have, which should work for you but if it doesn't let us know. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-20-2022 09:31

‎05-20-2022 09:31

You need to see their delivery times when you are returning the item or they send replacement.  2+ weeks each way.

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0 Votes

‎05-22-2022 14:12 - last edited on ‎05-29-2024 07:43 by Fitbit Moderator

In response to nk777

‎05-22-2022 14:12 - last edited on ‎05-29-2024 07:43 by Fitbit Moderator

Hi there, @Alex_rc. @nk777 and @Odyssey13 Thanks for your insights and suggestions.

@Alex_rc Thanks for the details provided and taking the time to share your feedback. I understand where you're coming from, and I'm sorry for this experience. Please know this feedback hasn't gone unnoticed and will help us to improve our services.

I went ahead to check your details and I noticed you already have a case created with our Support team. Because they have access to all your details, I'd recommend keeping an open communication with them in order to receive further assistance. You can always start a new interaction. just click here to get connected with them via chat or phone.

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