Sense over counting steps/miles vs Versa 2

[bj1012]

I've had my Sense on for a few days and came from a Versa 2. I'm wearing it on my dominant hand and have it marked as dominant in the app.  My only issue so far is that it is wildly overcounting steps/miles compared to my Versa 2. I have a very consistent training schedule and home/work life. I'm getting 2-4 miles and 3000-6000 steps over direct day comparisons vs the Versa 2.  Anybody else noticing the same thing?

It seems to be just the daily activity that is being overcounted. The actual auto-detected or manually started activities are on point. 

Moderator edit: format

[DavideFitbit]

Hello @bj1012, welcome to the Community forums, I'll be glad to help you with this.  Sorry for the late response. 

Thank you for sharing that you've been having trouble with accuracy of steps recorded with your Fitbit Sense.

Before considering other options, please make sure that you've tried the restart procedure (press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button). Then check if you continue to experience the same behavior. 

Let me know if you're experiencing this behavior with a specific activity as well (like driving), or if you're seeing this during the day with regular use of the watch as you mentioned. In the meantime, you can find more useful information about the accuracy of Fitbit devices in this article. 

Please keep me posted. 

[bj1012]

So I did some testing compared to my Garmin forerunner 235, and the steps
matched up to that. The steps are still higher than my versa 2, but I feel
better that my Garmin gets the same results.

[DavideFitbit]

That's good news, thank you for sharing this update @bj1012! 

Let me know if you have further questions or if you continue to experience any difficulty. 😁